Lapdog Ltd.
Hawke's Bay
New Zealand
027 354 2039

Payment & Shipment

Payment process

There are three payment methods available at the end of your shopping cart trip.  When you have entered all your items in your cart, click on CHECKOUT.  This will take you to the personal information page.  This information is sent to Lapdog to tell us how to fill out the Tax Invoice for you and where to ship your order to -- please provide complete information.  If you want this information to be automatically filled in the next time you visit the store, just click on box labeled REMEMBER ME.

***** IMPORTANT:  At the bottom of this page you can choose your PAYMENT METHOD *****

If you click on CREDIT CARD, you can pay by Master Card or Visa

Clicking on Credit Card will automatically take you to the PayMate's secure website to make the payment and then return you to Lapdog once the payment is complete.  REMEMBER to click the CONFORMATION button on the last Payment screen to complete the transaction. 

Security:  Paymate is just like PayPal and other secure payment systems.  PayMate is in Australia. PayMate retains your credit card information and it is not seen by Lapdog Limited, so you need to fill in the second customer information form as well.  You can sign up to become an express member (no charge for this) so that you will not have to refill the form each time you want to make a payment using PayMate.

If you click on Internet Banking or Cheque, you can pay by cheque or internet banking

To pay by CHEQUE:

Mail cheque made out to Lapdog Limited to PO Box 145, Marton, 4741


Payment details:  Kiwibank, Account name = Lapdog Limited,
                         Account Number = 12 3100 0322035 00

Product order & shipment process

Products are shipped via New Zealand Courier Post, except for small quantity orders of Pre-Mate pads which ship via Fast Post.  If you live on a rural route, this service can take an extra 1 - 5 days depending on the speed of your rural carrier.   Products are shipped after payment is received.

Shipping costs.  For 3 years, Lapdog endeavoured to absorb the shipping costs on three NZ Post shipping increases.  However, this last increase in September 2013 has resulted in NZ Post increasing the shipping costs by 25% to urban customers and 35% to rural customers.  As a result, we have gone back to charging shipping separately and it is added to the sale cost at the end of the shopping cart process the same as the GST is added on at the end.  Courier Post is the only truly tracked method for NZ Post.  The old plastic bags that said "tracked" on them were only tracked in that the tracking number was entered at the Post Shop, but if the parcel was lost, it could not be traced further than the check-in counter and our experience was that NZ Post NEVER paid on lost claims.  Given that we are a small company, it is not cost effective for us to have NZ Post lose our parcels which they did on a routine basis.  When we changed to using Courier Post, we have been able to track every parcel that has gone astray and had it delivered to our customers in a timely manner.  It is a more expensive but has led to greater customer satisfaction in the timely receipt of customer orders.

PayMate notifies us when your credit card has been approved.  This normally takes 1 - 2 days. 

Internet banking normally happens after midnight on the day you make the payment.

Cheques arrive via NZ Post at their discretion ... J

Best to plan a week in advance for ordering product to ensure you don't run short ....

How to Contact Lapdog Ltd.

Freephone:  0800 LAPDOG  (0800 527 364)
if there is no answer, please leave a msg and your call will be returned, thank you.


snail-mail:  Lapdog Ltd, PO Box 145, Marton, New Zealand 4741


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